luke bd Privacy Policy

1. Introduction and Scope

luke bd is an online gaming and betting platform that provides services to Bangladeshi users. This Privacy Policy ("Policy") applies to the luke bd website, mobile application, and all related services.

By creating an account on this platform, using its services, or browsing the website, you are considered to have accepted the terms described in this Policy. Alongside reading this Policy, you are advised to read our Terms and Conditions, as both documents together form the complete legal basis for the relationship between you and luke bd.

In this Policy, "we", "us", or "platform" refers to luke bd and its associated management authority. "User", "you", or "your" refers to any person who uses luke bd's services.

2. Types of Information Collected

luke bd collects the following types of information:

2.1 Identity Information

• Full name and date of birth
• National ID (NID) number or passport details
• Email address and mobile number
• Postal address

2.2 Financial Information

• bKash, Nagad, Rocket, Upay account numbers or bank account details
• Transaction history — details of deposits and withdrawals
• Payment method verification-related information

2.3 Account and Activity Information

• Username and account preferences
• Detailed history of gaming and betting activity
• Records of bonus and promotion usage
• VIP level and points balance
• Communication records with the support team

2.4 Technical and Device Information

• IP address and device identifier information
• Browser type and version
• Operating system and device model
• Platform access times and session information
• Pages visited and navigation patterns

3. How Information Is Collected

luke bd collects user information through the methods described below:

3.1 Information Provided Directly

You provide information directly to us when you fill in a registration form, complete the account verification (KYC) process, manage payments, or contact the support team.

3.2 Automatic Collection

When you use our platform, certain information is collected automatically through technical means — such as cookies, log files, and analytics tools.

3.3 Information Received from Third Parties

Relevant information may also be obtained from payment providers (such as bKash, Nagad), identity verification services, and fraud prevention systems.

4. Purpose of Using Information

Collected information is used for the following purposes:

4.1 Service Operations

• Creating, managing, and securing accounts
• Managing logins, deposits, withdrawals, and gaming activity
• Processing VIP programme and bonus awards
• Providing 24/7 live chat and email support

4.2 Identity and Age Verification

Only individuals aged 21 or above may participate on the luke bd platform. Identity verification information is used to enforce this rule and to prevent fraud.

4.3 Financial Transactions and Security

Financial information is used to process deposits and withdrawals and to detect unauthorised transactions. This information plays an important role in monitoring suspicious activity.

4.4 Responsible Gaming

Gaming activity patterns are analysed to provide timely support for user wellbeing. This information helps us follow our responsible gaming guidelines.

4.5 Communications and Notifications

• Sending important account-related notifications
• Providing transaction confirmation messages
• Sharing relevant promotional information (based on your consent)

4.6 Meeting Legal Obligations

Information may be used and retained to comply with applicable laws, regulations, or directions from competent authorities.

5. Data Storage and Security

luke bd uses both technical and organisational security measures to keep your personal information safe.

5.1 Encryption and Transmission Security

The platform uses SSL (Secure Sockets Layer) technology, which ensures that all data exchanged between your browser and our servers is transferred in encrypted form. Encryption is also applied when storing sensitive data, including financial information.

5.2 Access Controls

Access to your information is restricted to specific authorised staff only. Every instance of data access is logged and reviewed regularly.

5.3 Server Infrastructure

User data is stored in secure data centres equipped with firewalls, intrusion detection systems, and regular security audits.

6. Sharing Information with Third Parties

luke bd does not sell your personal information to third parties. However, necessary information may be shared in certain specific cases:

6.1 Service Provider Partners

Designated organisations handling payment processing (bKash, Nagad, Rocket, Upay and bank transfers), identity verification, fraud prevention, and technical support may receive the necessary information. These organisations operate under strict confidentiality agreements.

6.2 Legal Requirements

Information may be disclosed under a court order, a lawful request from an investigative authority, or any other legal obligation.

6.3 Corporate Restructuring

In the event of a business merger, acquisition, or restructuring, user information may be transferred to the new entity, but protection under this Policy will remain in place.

6.4 Consent-based Sharing

Outside the reasons listed above, your explicit consent will be obtained before sharing information with any third party for any other purpose.

7. Cookies and Tracking Technologies

Cookies and similar technologies are used on the luke bd website and app.

7.1 Types of Cookies

• Essential cookies: Required for maintaining login sessions, security checks, and core platform operations.
• Functional cookies: Used to remember your preferences and settings.
• Analytical cookies: Collect anonymous statistics to understand how the platform is used.

7.2 Cookie Controls

You can control or disable cookies from your browser settings. However, disabling essential cookies may cause some core features of the platform to not work properly.

8. User Rights

As a user of the luke bd platform, you have the following rights over your own information:

8.1 Right to Access Information

You may request at any time to know what information we hold about you and how it is being used.

8.2 Right to Correct Information

If any information in your account is incorrect or incomplete, you may request a correction. Contact our support team to update your name, address, or contact details.

8.3 Right to Opt Out of Marketing Communications

If you no longer wish to receive promotional emails or messages, you may cancel your subscription at any time or let us know through support.

8.4 Right to Close Your Account

You may close your account if you wish. However, certain information may be retained for a set period for the purposes of financial transactions, legal obligations, and fraud prevention.

To exercise these rights or if you have any questions, contact our support team via 24/7 live chat or email.

9. Data Retention and Deletion

luke bd retains your information for as long as it is necessary for providing services, meeting legal obligations, or resolving disputes.

9.1 General Retention Periods

• Active account data: for the entire duration the account remains active
• Financial transaction records: as required by applicable law
• Contact history: retained for a specified period to ensure service quality

9.2 Data Deletion Process

After your account is closed and the required retention period ends, your personal data is securely deleted or anonymised.

10. Minors' Privacy

All services on luke bd are strictly for users aged 21 and above. We do not knowingly collect information from any minor.

Age verification is in place during the registration process. If a user provides false information to conceal their age and this is later discovered, the relevant account will be immediately closed and the collected data will be securely deleted.

If you are aware that a minor is using a luke bd account, please notify our support team.

11. Policy Changes

luke bd may update this privacy policy from time to time as needed. For significant changes, the following steps will be taken:

• The update date will be clearly stated on the policy page
• Registered users will be notified via email or app notification
• For important changes, consent may be requested when you next log in to the platform

If you continue to use the platform after the updated policy is published, it will be considered that you have agreed to the new policy. We therefore recommend checking this page regularly.